Find answers to frequently asked shipping questions for your shipping needs.  

The contact information for each shipping business is provided on the Find a Shipper page. Click on the company’s name for contact details.

You should contact the shipping company as they are responsible for handling your shipping and will provide tracking information on their website for your shippment. 

Each shipper has distinct shipping documents or Waybills presented on their websites.

Duties and taxes will vary by size and distance. Each shipping business will provide details. You can find tariff information for specific products and countries where Canada has a Free Trade Agreement on Tariffinder.ca

Click here to visit Tariffinder.ca

Shipping companies provide secure transportation using pallets or skids which ensures security and reduces the cost of transporting your packages.

Contact individual shipping businesses to discuss additional protective or security measures.

The Kootenay Shipping website provides information on shipping businesses for the Kootenay-Boundary Region

The Incoterms rules define the division of responsibilities between a seller and a buyer for the tasks, costs and risks involved in delivering merchandise. 

The new version of Incoterms 2020 takes effect as of January 1, 2020.

Click here to find more information on the Incoterms 2020 here 

The Canadian Transportation Agency offers information, guidance and dispute resolution services about:

  • *Level of service provided by railway companies to shippers
  • *Rail noise and vibration
  • *Railway crossings and other issues

The CTA Helpline – 1-877-850-7148

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